Policies

How strikes are issued

Sellers accumulate strikes when any of the following happens:

• A dispute is resolved in the buyer's favour.
• The seller fails to submit required photos within 48 hours of buyer approval.
• Tracking shows no movement within 5 business days after the ship button is marked.
• The seller ghosts an accepted order — no response, no shipping action — for 72 hours.

Suspensions and bans

• At 3 strikes, the account is automatically suspended pending admin review.
• Admin may reinstate the account after review, possibly with conditions (e.g. Stripe Identity verification, transaction volume cap).
• At 5 total lifetime strikes after at least one reinstatement, the account is permanently banned.
• Severe violations described in the Seller Policy (counterfeits, ban evasion, fraud) skip the strike system and trigger immediate permanent bans.

How seller rating is calculated

A seller's rating is the percentage of completed transactions with no lost disputes and no strikes. For example, 198 clean transactions out of 200 = 99.0%. Rating is recomputed in real time.

Trusted Seller status

• Granted automatically at 100+ completed sales and a 99%+ rating.
• Trusted Sellers get a visible badge on their profile and on every offer they submit, plus priority placement when offers are tied on price.
• Status is suspended automatically if rating drops below 97%.
• Status is reinstated automatically when rating recovers to 99%+.

Trusted Buyer status

• Granted automatically when an account has been active for at least 1 year, maintains a 99%+ clean rating, and has completed at least $1,000 in trading volume within the last 12 months.
• Requires a consistent history of timely payments and zero instances of dispute system abuse.
• Trusted Buyers receive a visible Trusted badge on their public profile and on every Want To Buy order they post.
• Status is suspended automatically if the buyer's rating drops below the required threshold or if a dispute is resolved against them.

Where this shows up

A short summary of this policy is displayed on every public seller profile beneath their stats. The full policy is always accessible from the footer.